Commercial Policy · Effective 11 August 2026

Refund & Cancellation Policy

Clear terms governing order verification, plan cancellations, refunds, and support inquiries.

Pre-Order Verification & Test Period

At WATCHWORLDCUP, we require all prospective customers to confirm content requirements, device model, operating system, and application compatibility on WhatsApp (+212 723 279 328) before completing payment.

We offer guidance and test periods prior to purchase so you can verify that your device, network, and application function as expected before committing to a paid multi-month subscription plan.

Refund Eligibility Criteria

Refund requests are reviewed on a case-by-case basis according to the following guidelines:

  • Activation Failure: If subscription credentials cannot be delivered or activated within 24 hours of confirmed payment due to a service fault, a full refund will be granted upon request.
  • Major Technical Non-Delivery: If a technical issue prevents access immediately post-activation and our support team cannot resolve it within 48 hours, a pro-rata refund may be issued.
  • Pre-Activation Cancellation: Orders cancelled before activation credentials have been generated and dispatched are eligible for a full refund.

Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

  • Incompatibility of third-party hardware, devices, or applications that were not disclosed or confirmed prior to purchase.
  • Local internet service provider (ISP) throttling, local network outages, or device-side configuration issues outside our control.
  • Changes to individual third-party channel lineups or temporary event broadcasts.
  • Violation of usage terms, such as unauthorized reselling, sharing credentials across unapproved IP locations, or public distribution of private playlist links.

How to Request a Refund or Cancellation

To submit a refund or cancellation inquiry, contact our support team on WhatsApp at +212 723 279 328 or email support@watchworldcup.us with your order details and a description of the issue.

Approved refunds will be processed via the original payment method or a mutually agreed alternative within 3 to 7 business days.